Customer Support

Customer Support

Get support documents for your services below.

High-Speed Internet



Live Chat with a Technical Agent

Email Support

Buckeye Broadband does NOT share the information you submit on this form with any outside source.


Support Videos (select product from dropdown)

HD DTA Connection Video

Increasing your HD options on multiple HDTVs.

Introduction to Member Services

Sign up for Buckeye TV Everywhere and more!

Visual Voicemail App

Setup the Buckeye Phone Visual Voicemail App on your smartphone or tablet.

Power Cycling Your Modem

Internet & Phone Troubleshooting

Setting Up Your WiFi Router Part 1

Router hardware is explained.

Setting Up Your WiFi Router Part 2

Security disc installation is explained.

Interactive TV Guide Overview

Information on the i-Guide.

On Demand Overview

Great entertainment with a touch of a button.

Parental TV Controls

Control what you and your family watch.

Welcome to Express TV

Learn how to make the power of Express TV Powered By TiVo work for you.

TiVo OnePass

Learn how to create a TiVo OnePassTM with custom settings to capture your favorite shows.

Express TV Remote

Learn the features of your Express TV remote control.

Express TV Tips

Learn how TiVo can help you decide what to watch.

Express TV QuickMode

Learn how to watch shows up to 30% faster with QuickModeTM.

Express TV Tips

Learn the zoom to resume feature of Express TV.

TIVO Audio Description

 How to turn off and turn on Video Description on Express TV powered by TIVO. 

TIVO Screen Reader Instructions

How to Turno On Screen Reader feature on your TIVO box.

NW Ohio/SE Michigan 1.419.724.7980 Erie County 1.419.627.0800