Federal law and FCC regulations require stricter procedures to verify the identity of callers who want to discuss Buckeye Phone services or Customer Proprietary Network Information ("CPNI") that includes call information such as use of services, specific calls, date and time of call, as well as general billing information. Customers must provide a five-digit security code in order to discuss call information.
You may write to us at:
Buckeye Broadband CPNI Policy
2700 Oregon Rd. Northwood, OH 43619