WiFi 101: Troubleshooting Made Easy

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Having a good WiFi network is important, especially when working from home, face timing family, and streaming 4K video. When the WiFi is working properly, your Internet functionality is able to perform at its highest capability. However, things can go wrong, and troubleshooting your WiFi might be the solution. Troubleshooting is when you identify problems with a network through a specific process, using testable methods.  

Why Do you have to Troubleshoot Your WiFi?  

You may need to reset your WiFi router for various reasons. There might be an issue with your router, computer, or other WiFi device. Troubleshooting your WiFi is usually nothing to worry about and can be fixed in a couple of easy steps.  

How to Troubleshoot your WiFi Router: 

To troubleshoot your WiFi, you should: 

  1. Unplug the router and modem’s power cords from the power outlet for 15 seconds.
  2. Then plug the power cords back in. 
  3. Check that all the cords and cables are secure at both ends. 
  4. Wait a few minutes until the lights on the modem and the router are working right. 

After following these steps your WiFi router and modem should work properly. If they don’t work properly reach out to one of our Buckeye Brainiac’s, and they can help you get this problem fixed.  

How to Troubleshoot when there is a problem with your WiFi or Internet Signal: 

The easiest way to visually see if there is an issue with your signal is to check the lights on your equipment. All of our modems and routers have LED status lights, this will help quickly identify network problems. 

Check the Internet Signal Light:

The light for an internet connection on our modem can be seen as white light. If you do not see this light, or it’s red, you have an internet signal problem, and your modem isn’t successfully connected. 

To troubleshoot you will need to restart the equipment, unplug it for 60 seconds, and then plug it back in. Another way to reset it would be to test your WiFi on a different device. If your WiFi works on one device and not the other, you know your device is having the problem.  

Check Your Internet: 

It is possible the problem could be on your Internet. If you have internet and it’s slower than expected, use the free for all customers, Buckeye Broadband Speed Test.

After using this speed test, you will get a download and upload speed along with various important information that will allow Buckeye Broadband to help. You are able to copy the information and send it directly to a Buckeye Brainiac for quick and easy help.  

Buckeye Broadband Can help you Troubleshoot your WiFi: 

If you are having trouble getting your WiFi up to speed through troubleshooting, Buckeye Broadband’s 24/7 online support articles, and the team of technology professionals, the Buckeye Brainiacs, are always here to help.  

We want to ensure that your Internet gives you the improved productivity and enhanced customer experience we promise. Reach out to us today to see what Internet is best for your household needs and visit our support page for additional assistance.  

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