Why is my WiFi dropping? How do I improve WiFi coverage?

There are many reasons WiFi performance can be affected.  The most common issue is that devices are using the highly congested 2.4 GHz wireless frequency. If possible, connect your wireless device to the 5 GHz frequency which is usually identified by a “-5G” after the WiFi network name.  If this is not an option, try changing the WiFi channel.

The WiFi channel can be accessed by logging directly into the modem. You can access the modem by using another device that is already connected and accessing from the web browser.  Log in with the following username and password:

Username: admin
Password: password

Once logged in, navigate to the Wireless 2.4 GHz or Wireless 5 GHz tab to view or edit your wireless network channel.

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