What do I do if I get a new modem?

Before Returning Your Current Cable Modem

Before removing your old modem/router, follow the instructions [here] to determine your WiFi network name and password. Write this information down so you can refer to it later.

After Receiving Your New Cable Modem

After the new modem is installed, use the instructions [here] to enter your WiFi network name and password that was used previously. Your devices should now be able to connect the same as before.

locations, stores, tech hub
Our friendly staff is always ready to help!

Still Need Help Answering Your Question?