There is an unlimited number of claims, however claim limits are as follows:
- Up to $2,000 limit per claims
- Up to $5,000 in any given 12-month period from the date of the first repair or replacement
Customers can call or chat with a tech pro via the Pocket Geek Home app or by calling 800-558-5750.
If their device needs service, depending on the device/repair type, the customer will be provided one of these options:
- Repair or replacement, as determined by the plan Administrator
If the device cannot be fixed, it will be replaced, or the customer may be reimbursed for the cost of replacing the item minus any applicable service fee not to exceed the maximum coverage per claim. Repairs and replacements can be with refurbished products and parts.
There’s a 30-day wait period after enrollment date for mechanical/electrical breakdown and accidental damage claims. All other benefits, including power surge coverage, are available immediately after enrollment. The protection plan excludes cell phones, appliances and major home systems (HVAC, plumbing, etc.). For coverage details, including exclusions, visit brainiacs.pocketgeekhome.com
Pocket Geek Home is provided by Federal Warranty Service Corporation and operates under the trade name Assurant.