The instructions for using the following features have been modified. Please see the updated instructions below.
Automatic Call Back (*69) - This feature allows you to automatically redial the last incoming call to your phone line whether the call was answered or not. Note: Automatic Call Back may not function for cell phones or phone providers who do not allow this ability.
- Dial *69
What Changed: The system no longer reads back the origination phone number from the last incoming call and does not ask if you want to return the call.
Repeat Dialing (*66) - This feature automatically continues to dial a busy number for you, for up to 30 minutes, and will alert you with a unique ring tone once the call is connected. Note: This feature may not function when calling a non-Express Phone Service customer.
- Instead of ringing busy, the system will respond with “The line you are trying to call is busy.Press 1 to be alerted when the line is available”
- Once the called line is available, your phone will ring with a unique ring. Once you pick up the phone, you will hear a dial tone, and the party you are trying to reach will be automatically dialed.
- Dial *66 to hear the status of all callbacks that have been scheduled and to cancel a callback.
- Dial *86 to cancel all scheduled callbacks.
What Changed: The customer no longer has to dial *66 to activate this feature. It is triggered automatically when the destination phone would normally ring busy. *66 allows the customer to manage the feature.
Call Forwarding - This feature allows your incoming calls to be automatically redirected to another telephone number or device.
- Press *72 to activate and enter the 10-digit telephone number where you would like the calls.forwarded.
- Press *73 to deactivate.
What Changed: The system no longer reads back the phone number that the user enters.
Speed Dial 8 - This feature allows you to store up to 8 telephone numbers for quick dialing, using a single keystroke rather than 10 or more. To program Speed Dial locations (valid speed dial locations are 2-9 on your phone keypad):
- Dial *74 The system will respond with 3 quick beeps followed by regular dial tone
- Dial the speed dial number you want to assign (2-9) then...
- Dial the number to be added then press the ‘#’ key
- The system will respond with “Speed Dial 8 programming [succeeded/was unsuccessful]”
To use Speed Dial press the desired Speed Dial location (2-9)
What Changed: Can no longer turn the feature off or on from the handset. Can no longer delete a digit assignment - if the user wishes to delete a digit assignment, they can simply re-assign the speed dial digit. When making an outbound call, the user does not need to press # after the desired digit.
Customers Must Call To Manage
The following features will continue to work as they did before the update, however, if you would like to add/remove/change a phone number associated with the feature, you must call into our technical support team.
- Selective Call Rejection
- Selective Call Acceptance
- Selective Call Forwarding
- Privacy Management