2017 Digital Phone Updated
Below are all the current updates to your phone service with Buckeye Broadband.
Modified Features
The instructions for using the following features have been modified. Please see the updated instructions below.
Automatic Call Back (*69) - This feature allows you to automatically redial the last incoming call to your phone line whether the call was answered or not. Note: Automatic Call Back may not function for cell phones or phone providers who do not allow this ability.
- Dial *69
What Changed: The system no longer reads back the origination phone number from the last incoming call and does not ask if you want to return the call.
Repeat Dialing (*66) - This feature automatically continues to dial a busy number for you, for up to 30 minutes, and will alert you with a unique ring tone once the call is connected. Note: This feature may not function when calling a non-Express Phone Service customer.
- Instead of ringing busy, the system will respond with “The line you are trying to call is busy.Press 1 to be alerted when the line is available”
- Once the called line is available, your phone will ring with a unique ring. Once you pick up the phone, you will hear a dial tone, and the party you are trying to reach will be automatically dialed.
- Dial *66 to hear the status of all callbacks that have been scheduled and to cancel a callback.
- Dial *86 to cancel all scheduled callbacks.
What Changed: The customer no longer has to dial *66 to activate this feature. It is triggered automatically when the destination phone would normally ring busy. *66 allows the customer to manage the feature.
Call Forwarding - This feature allows your incoming calls to be automatically redirected to another telephone number or device.
- Press *72 to activate and enter the 10-digit telephone number where you would like the calls.forwarded.
- Press *73 to deactivate.
What Changed: The system no longer reads back the phone number that the user enters.
Speed Dial 8 - This feature allows you to store up to 8 telephone numbers for quick dialing, using a single keystroke rather than 10 or more. To program Speed Dial locations (valid speed dial locations are 2-9 on your phone keypad):
- Dial *74 The system will respond with 3 quick beeps followed by regular dial tone
- Dial the speed dial number you want to assign (2-9) then...
- Dial the number to be added then press the ‘#’ key
- The system will respond with “Speed Dial 8 programming [succeeded/was unsuccessful]”
To use Speed Dial press the desired Speed Dial location (2-9)
What Changed: Can no longer turn the feature off or on from the handset. Can no longer delete a digit assignment - if the user wishes to delete a digit assignment, they can simply re-assign the speed dial digit. When making an outbound call, the user does not need to press # after the desired digit.
Customers Must Call To Manage
The following features will continue to work as they did before the update, however, if you would like to add/remove/change a phone number associated with the feature, you must call into our technical support team.
- Selective Call Rejection
- Selective Call Acceptance
- Selective Call Forwarding
Discontinued Features
- Multi-Ring
- Privacy Management