email upgrade, new email system

New Buckeye Email System

Buckeye Broadband is excited to provide a new and improved Email system to our Internet customers. With enhanced features, mobile app, and improved Spam filtering, our new Email system brings you the best Email technology.

Starting the week of September 14, you will have access to the new email system.

Please be sure to have any files like photos, word documents, etc. downloaded to your PC before Monday, September 14 to ensure you do not lose any files. We will take care of transitioning your emails and email folders.

Email Not Deleting Properly

Customer Question: I am having issues with emails reappearing in my inbox after I delete them using an email program such as Outlook or Mac Mail.

Answer: Our engineers are aware of this issue and are working on a permanent solution. In the interim, please follow the steps listed below to alleviate the mailbox sync issue.

You should only need to do this once, after which the ability to delete messages from your inbox using your favorite email client software will work as intended.

SPAM Filter

  • The new Email platform includes enhanced SPAM filters meaning you will see less SPAM in your inbox. The custom SPAM filters you setup in the prior platform will be automatically transferred to the new platform. Another new feature of the new platform is the system will also automatically delete SPAM Emails after 7 days which means less work for you!

Existing Files

  • Any files you currently have stored in your File Section will not be moved to the new platform.
  • You should download and important files uploaded to the File Section of the current webmail to your PC.
  • Downloading files is the only way to ensure you have a personal copy saved to your own PC.
  • The new Email platform offers 5 GB of Email storage and 5 GB of cloud storage for your files.

Current Contacts and Folders

  • Your existing messages, contacts, and folders will be automatically transferred to the new Email platform.

Email Program Settings

  • If you currently view your Email using Apple, Outlook, Yahoo, or other third party apps, you will not experience any changes. The transition to the new Email platform will not change the way you receive your Buckeye Email today.

Why is the Update Needed?

  • As technology changes so does the way we use and access our Email. The new Email platform will include a mobile app for your phone or tablet.
  • Additionally, the new Email platform includes enhanced Malware and SPAM protection ensuring your Emails are safe and secure.

Will my Email address stay the same?

  • Yes, your Email address will stay the same in the new system.

What's new?

Some of the enhanced features include:

  • Mobile App for Android & iOS
  • Increased Spam Blocking
  • Zero Hour Threat Protection
  • Malware Protection
  • Safe Sender List
  • Real-time Global Protection
  • Calendar Scheduling
  • Calendar Sharing
  • Folder Sharing
  • 10 GB Storage (5 GB Mail / 5 GB Drive)

How do I access Email?

You can continue to access your Buckeye Email as you have in the past or you can go to myBuckeye. For on the go access, download the mobile app for Android or iOS via the app store.

User Interface and Features:

New Message Editor

Buckeye Email - New Message


Buckeye Email - Inbox


Buckeye Email - New Calendar

Cloud Drive

Buckeye Email - Cloud Drive