We’ve simplified our sign-up process by combining registration and checkout into a single step. Follow the instructions below to get started.
Steps to Complete Your Order
- Enter your home address to view the available Internet and TV services in your area.
- Choose the plan that best fits your needs.
- The service you select will expand to show what's included and offer optional add-ons like WTFast or Brainiac Support. You can also add streaming services at this stage.
- Click Installation Address after confirming your selections to move forward.
- Enter your personal information, including your name, contact details, and Social Security number for identity verification.
- Schedule your installation by selecting the date and time that works best for you.
- After submitting your order, your account will be created immediately. You’ll receive two emails: a confirmation email and a verification email containing a code.
- Paste the verification code into the form on your screen and click Verify to complete setup.
- Log in using the credentials you just created. Your services will now be active.
Troubleshooting
Didn’t receive the verification email?
Check your spam or junk folder. You can also request a new verification email if needed.
Having trouble with your address?
Double-check that it’s entered correctly and matches USPS formatting. If you’re still having issues, reach out to our support team to confirm service availability.
Can’t log in after setup?
Make sure you’re using the same credentials you registered with. Use the Forgot Password link if needed.
Need More Help? Call us at 419.724.9800 for assistance.
