StreamTV Kaon Device and User Guide

Question

Buckeye Broadband · Accepted Answer

Your StreamTV Kaon Device and User Guide below:

What comes in your Kaon Box?
- Set-Top Box
- Remote
- 2 AA Batteries
- Power Adapter
- HDMI Cable
- RCA Composite Cable

Set Top Box features
- Power Button on top
  - Will turn unit ‘On’ and ‘Off’ when pressed
- Status Indicator LED and an Infrared Sensor on top
  - Status Indicator LED – Indicates the power status of the box
    - Red – Off
    - Green – On
  - Infrared Sensor – Used to communicate with the remote
- Ports on the back
  - Ethernet Port
    - Used to connect to a home router/modem
  - HDMI Port
    - Used to connect to the set-top box to your TV set
  - AV Out
    - Used to connect older TV sets that do not have an HDMI Port
  - Optical Out
    - Used to connect audio to a soundbar or sound system
  - DC Power Port
    - Used to connect via the power adaptor

To pair your remote to your Set-Top Box:
- Press and hold “Set” for 3 seconds until the LED light turns green
- Enter the 5 digit code sequence (always starting with a 1)
- Successful completion is signaled by 2 green blinks on the remote
  - When an incorrect code is entered, the LED light on your remote will be red for 2 seconds.
- To reset the infrared functionality of your remote back to factory default –
  - Press and hold “Set” for 3 seconds until the LED turns green
  - Then press “9-8-6”
  - Successful completion is signaled by 2 green blinks

To send volume control to the TV:
- Press and hold “Set” for 3 seconds until the LED turns green
- Press the “Volume Up” button
  - Successful completion is signaled by 2 green blinks

To search for the Remote Control code for your TV:
- Press and hold “Set” for 3 seconds until the LED turns green
- Enter the code “9-9-1”
- Press the “Channel Up” button repeatedly until the television powers off
- Press the “OK” button

Factory Reset:
- Press and hold “Set” for 3 seconds until the LED turns green
- Press “9-8-1”
- Successful completion is signaled by 2 green blinks

Button Functionality
- Power
  - To turn the box on or off
- TV Power
  - To turn the TV on or off
- Play/Pause
  - To play or pause a program
- Rewind and Fast-Forward
  - To rewind or fast-forward a program
- Home
  - To return to the home screen
- Live
  - To return to a live program
- Volume Control
  - Turn the volume up or down
- Mute
  - To silence the TV
- D Pad (Directional Keys)
  - To navigate channels
- OK
  - To make a selection
- Menu
  - To view recorded shows, movies, and the guide
- Set
  - To start a recording
- Last
  - To go back to your last viewed channel
- Google Assistant
  - To use a Voice Search and say a command

Installing Apps
- Click the Google Assistant shortcut button
- Press the ‘OK’ button to download the app
- Enter login information to App if required

Uninstalling Apps
- Navigate to the app you would like to remove
- Press and hold the “OK” button until a menu box appears
- Select “Uninstall”

Add an app to your favorites on the Home screen
- Scroll to the far right of the Popular Apps ribbon
- Click on the “+” sign to select the app you want to add

Troubleshooting – Problems and Solutions
- Problem – The Kaon box is unresponsive, running slow, or has Internet connection issues.
  - Solution – Unplug the power cord and plug it back in
- Problem – The StreamTV app is unresponsive, running slow, has connection issues, or out of home errors.
  - Solution –
    - Navigate to the Home screen and select the StreamTV app (or any other app that appears to be having trouble)
    - Press and hold the “OK” button until a menu appears
    - Select “Info” then “Force Stop”
- Problem – Volume control isn’t working.
  - Solution – The Kaon box remote only controls the volume to the box, not the TV. If the volume of the TV is turned down very low or is muted, it will appear that the Kaon volume is not working. Make sure the TV volume is not on low or mute.
- Problem – Storage space is running low.
  - Solution – If storage space is needed, uninstalling an app will clear the cached data. After uninstalling, a fresh login will be required.