Nymble FAQ Template

Nymble Frequently Asked Questions

Q: How long can I use the Data?
A: It depends on the plan you choose. If you choose the 250 GB plan you will have 30 days to use all that data. If you choose the 100 GB plan you will have 30 days to use that data. If you do not use all your data within the required periods of time, your data account balance is reset to 0 after expiration.

Q: Do you have any faster speeds?
A: We currently only offer 200Mbps download and 5Mbps upload speed plan in the Prepaid As-You-Go Internet option.

Q: May I buy more data than 250GB?
A: You may purchase as much data as you would like. If you use all of your data, simply go to Nymble.com or the nearest location that sells Nymble and purchase another data plan.

Q: What if I have never had Internet in my house?
A: If there is no Internet connection available in your home, we do offer professional installation services for homes that have never been wired. This service costs $50 which can be paid at a Buckeye Broadband lobby or by credit card over the phone.

Q: Do I need a credit card to buy Nymble?
A: You do not. While you can activate service with a credit card through my.nymble.com, you may also purchase service vouchers with cash at a Buckeye Broadband lobby. Voucher codes may then be entered through Nymble.com to activate your service.

Q: May I use other modems with my Nymble service?
A: The only currently available modems for service is the: Arris 820

Q: May I use my DSL line for Nymble?
A: No, Nymble will only work over cable.

Q: If I still have data left at the end of the month, does it rollover into the next month?
A: Any data at the end of the 30 day period will expire.

Q: How many devices may I connect to my Nymble Modem?
A: Currently, the Nymble modem only supports 1 Ethernet connection (i.e. 1 Ethernet connected device). However, you may purchase a 3rd party router that will allow multiple devices to connect to the same Nymble service.

Q: If I move, may I use Nymble at my new address?
A: If you move within a Nymble service area you may use Nymble at your new address. Simply contact Nymble support 1-844-4Nymble and we will ensure that service is activated at your new address.

Q: How long does it take to activate Nymble?
A: Depending on your address’ connectivity to our coax network, activation of service may take up to 48 hours.

NW Ohio/SE Michigan 1.419.724.7980 Erie County 1.419.627.0800