Nymble FAQ Template

Nymble Frequently Asked Questions

Q: Will I be able to use Nymble after January 1st 2020?
A: No. Nymble will no longer be available as of January 1st 2020. You will no longer be able to access the internet. Please contact Buckeye Broadband support for any more details and what options are available to you. 

Q: How long can I use the Data?
A: It depends on the plan you choose. If you choose the 250 GB plan you will have 30 days to use all that data. If you choose the 100 GB plan you will have 30 days to use that data. If you do not use all your data within the required periods of time, your data account balance is reset to 0 after expiration.

Q: May I use other modems with my Nymble service?
A: The only currently available modems for service is the: Arris 820

Q: May I use my DSL line for Nymble?
A: No, Nymble will only work over cable.

Q: If I still have data left at the end of the month, does it rollover into the next month?
A: Any data at the end of the 30 day period will expire.

Q: How many devices may I connect to my Nymble Modem?
A: Currently, the Nymble modem only supports 1 Ethernet connection (i.e. 1 Ethernet connected device). However, you may purchase a 3rd party router that will allow multiple devices to connect to the same Nymble service.

Q: How long does it take to activate Nymble?
A: Depending on your address’ connectivity to our coax network, activation of service may take up to 48 hours.

NW Ohio/SE Michigan 1.419.724.7980 Erie County 1.419.627.0800