Customer Support

Get support documents for your services below.

High-Speed Internet



Contact Support

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Support Videos

HD DTA Connection Video

Increasing your HD options on multiple HDTVs.

Introduction to Member Services

Sign up for Buckeye TV Everywhere and more!

Visual Voicemail App

Setup the Buckeye Phone Visual Voicemail App on your smartphone or tablet.

Power Cycling Your Modem

Internet & Phone Troubleshooting

Setting Up Your WiFi Router Part 1

Router hardware is explained.

Setting Up Your WiFi Router Part 2

Security disc installation is explained.

Interactive TV Guide Overview

Information on the i-Guide.

On Demand Overview

Great entertainment with a touch of a button.

Parental TV Controls

Control what you and your family watch.

NW Ohio/SE Michigan 419.724.9800 Erie County 419.627.0800